01.Job satisfaction impact to the employee turn over in banking sector

What is the Job satisfaction in HRM ?





Job satisfaction explains how lots an employee is self-inspired, content, and glad with his or her job. Job delight happens whilst personnel experience like they've a solid activity, room to grow in their profession, and a great blend between work and private existence. This means that the worker is happy at work due to the fact the work meets the person’s standards.

Job satisfaction refers to employees’ all emotions approximately their jobs. It's miles the state of well-being and happiness of a person concerning performance in the workspace and its surroundings. It could be an first rate determinant of productivity inside a employer. 

Employee task delight is crucial for companies. employee delight can stimulate nice strength, creativity, and increased motivation to succeed. Some factors that interfere are a collaborator’s mindset at paintings, with leaders and co-workers, and employee expectations.


Job satisfaction components




Human capital is the key aid in an organization and failure of organization might rely upon the capability of the employers to appeal to successful and ready personnel, retain them for long length and reward them well. Worker’s willingness to stay on the job relies upon on the pride of the paintings due to the remuneration packed or package deal they offer and time to get promotions. In trying to make sure worker most advantageous pleasure and retention, organizations want to don't forget a spread of suitable methods to Reward the employee to get the desired end result.

 (Falola, 2014). It became argued that the diploma to which personnel are happy with their process and their readiness to remain in a company is a characteristic of repayment applications (Osibanjo, 2012). Employees of an organization are anticipated better salaries, welfare centers and good operating conditions.

The common reason of human resource management is to generate and hold the suitable and glad labor force, which offers the most character contribution to organizational achievement. Therefore, the employers should take steps to create a stability of these two goals in particular to keep employees satisfied even as maximizing their contributions towards accomplishing organizational dreams within the banking zone, uncontrolled employee turnover can wreck banks efficiency and earnings.

A nicely trained human aid is a distinct aggressive side for sustainable enterprise performance of a financial institution. Hence, banks are devoted to develop its human assets by way of providing process pleasure thru proper remuneration applications, education and development and body of workers promotions on time. Banking quarter of Sri Lanka could be very crucial area which contributes to the financial increase by facilitating lending to financial sectors and bridge savings and funding gap. At present, there are 32 licensed banks (LBs) operating in Sri Lanka and these kind of banks are certified with the aid of the important financial institution of Sri Lanka (CBSL) these 32 banks are divided in to two parts primarily based on the operational sports i.E., licensed commercial banks (26) and authorized specialized banks (6). in addition, those two parts in addition it's far classified as large banks (6), medium banks (8), small home banks (five) (SDBs) and small overseas banks (13) primarily based at the assets length i.E belongings Rs 500 bn and above – big banks, assets less than Rs 500 bn and above Rs two hundred bn – medium banks and property less than Rs 199 bn- small banks. The principle hard assignment of an enterprise is to preserve employees and consequently, management has been compelled to look at the cases of employee’s turnover (ET) and identify the techniques to control it with a view to face the developing competition. However, it has been diagnosed that ET in a company is very vital issue, which is encouraged by way of JS and hole between the values of enterprise and personnel (Robbins, 2001).


An emerging difficulty in Sri Lanka is the ET in banks that has created a loss to the financial system. Presently, Sri Lankan banks perform with low profits because of increasing price of funds, taxes and political imbalances. Interim, cost of funds of massive and medium banks would be controlled with their stabilization. Small financial institution face with problems for retention of center and senior level personnel. But, these personnel might be hired by way of middle and big banking companies with excessive remuneration packages and staff Promotions. Small foreign banks do no longer leas workforce from the local marketplace and therefore this have a look at does no longer seize small foreign banks. (Kabene et al, 2006).




According to Samuel (2009), ET is a highly-priced price mainly in lower paying personnel, for which the ET rate is maximum. Mobley et al., (1977) recognized the relationship among the turnover purpose and turnover as regular as and more potent than the pride turnover relationship.

Allen (2010) argued that the trouble of workers turnover has received tremendous attention from almost all human aid managers and organizational theoreticians. ET is a problem or all type organization or institutions as it reduces organizational productivity because of growing worker hiring and education fee. There are factors together with task related i.E salary, advertising, schooling and improvement, relationships with co-people and running conditions on the JS. Those factors will have an effect on for ET. In the banking industry, simplest two factors that specifically make a contribution for worker’s turnover. Since different factors do no longer have an impact on Job Satisfaction because of all other factors inclusive of education and development, relationships with co-people and running conditions are similar with every financial institution.

References :

Robbins, S.P. (2001). “Organizational Behavior” ,New Delhi, Prentice-Hall of India Pt Ltd. , pp: 21,69,76,78-79, 237.

Samuel, M.O., and Chipunza, C. (2009). “Employee retention and turover: Using motivational variables as a panacea”, African Journal of Business Management, Vol. 3(8), pp: 410-415, September 2009.

Mobley, W.H. (1977), “Intermediate linkages in the relationship between job satisfaction and employee turnover”, Journal of Applied Psychology, Vol. 62(2), pp: 237-240.



Comments

  1. Actually, Job satisfaction is very important. Especially very needed for the banking sector. then can control staff leaving in organizations. if you need more ideas, follow the Book "48 Days to the Work You Love - Dan Miller"

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    1. Thank you very much Buddhika. I referred the mentioned source & learnt more insightful theories & ideas.

      This blog is about job satisfaction among bank employees and analysed the parameters of job satisfaction. Job satisfaction was considered flimsy in terms of the respondent's wording, professional experience and educational qualifications. Findings from this differential analysis blog have identified potential for improvement and have given staff managers a clear path to improving job satisfaction among Bank employees.

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  2. In the fast-paced world of today, where time is a precious commodity, the banking sector is continually evolving to meet the diverse needs of its customers. One significant stride in this direction is the extension of banking hours, a move that has proven to be a game-changer in enhancing customer satisfaction. This will help to get more satisfaction from mid age older customers.

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    1. Valuable suggestion Dinesh. Some of the banks already doing the extension of banking hours. How ever with the financial crisis banks were more focused on cost cutting. Cut down over time payments & switch off AC machines after customer hours are some of strategies to reduce the cost of most of banks. Banks have gained a considerable profits from reducing operational cost in previous year by adhering above ways.eg : (quote)"according to the financial performance Q1 - 2023 published by NDB Bank official website on (12.05.2023) NDB continued its cost disciplines well in to 2023, and reported total operating expenses of LKR 3.1 Bn for the first quarter. The year on year increase in costs was stemmed at 16% amidst high inflation and taxes. The cost to income ratio reported was 33%"(unquote). There is a huge impact on employee turnover when we considering above cost cutting strategies. Extending work hours is really benefited for the banks for better customer service & increasing portfolios. If banks can create a healthy environment for their employees while increasing over time allowances & flexible working hours is my suggestion.

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  3. lots of people use the term "job satisfaction" as nothing more than a buzzword ,but it can really be look deeper into what it means .So this article really helped to gain that knowledge.

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  4. Thank you very much & I am trying to explain the importance of the job satisfaction to the employee turnover in Sri lankan banks by discussing remuneration package & staff promotion. As you mentioned it is no more a buzzword.

    If employees are satisfied and happy with their jobs, they will be less likely to look for a job elsewhere. This saves time and money on hiring and training new employees, especially in high-tech fields where onboarding and training can take months.

    It also reduces costs in the HR department. As a bonus, if people continue to work with the same employees for many years, can form committed relationships that can increase work morale and satisfaction.

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  5. Job satisfaction in HRM reflects an employee's fulfillment, contentment, and happiness with their work. It encompasses various elements, including growth opportunities, work-life balance, and workplace environment. High job satisfaction is pivotal for productivity and retention, influenced by factors like compensation, promotions, and organizational values. A content workforce contributes significantly to an organization's success, reducing turnover and enhancing overall performance.

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  6. Thank you very much for your insightful comments Channa.
    If the employees are not satisfied, they cannot retain valued customers. Therefore, we can say that job dissatisfaction affects both the organization and the employees negatively. If job dissatisfaction prevails, the organization is likely to be affected by poor customer service, quality production, and profitability.

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  7. To what extent do you believe job satisfaction correlates with employee turnover, and what components do you believe contribute to this relationship in the workplace?

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    1. Interesting inquiry Jean. Job satisfaction is inversely related to turnover intention and low turnover has been shown to increase organizational productivity and performance. This blog finds that job satisfaction is inversely associated with turnover intention and that organizational culture moderates the magnitude of this relationship.

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  8. Hi Channa,
    Your article delves deep into the intricacies of job satisfaction within Human Resource Management (HRM), exploring its multifaceted nature and its significant influence on employee turnover and organizational dynamics. very good article.

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  9. Insightful analysis on the intricate relationship between job satisfaction and staff turnover in the banking sector of Sri Lanka. Your comprehensive examination of the hypotheses, especially the focus on the psychological impact, provides valuable insights. Appreciate the depth of your exploration.

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    1. Thank you very much Haputhanthri. Actually this scenario we also facing since I Also work in same industry. Psychological impact is really heavy according to my personal experience as well apart from the theories actual feelings are high

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  10. Employee productivity is enhanced when they happy in their jobs. When interacting with their employees, HRM need to be aware of the various methods for measuring employee satisfaction. However this may differ from the levels of their job profile. Which HRM must carefully examine. Very useful article regarding banking sector.

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  11. The blog discusses the significance of job satisfaction in Human Resource Management, emphasizing its impact on employee retention in the banking sector of Sri Lanka. Job satisfaction factors, including compensation, promotions, and working conditions, are highlighted as crucial for employee well-being and organizational success. The blog also addresses the challenge of employee turnover and its economic implications for the country.

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